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Shipping & Returns

Shipping & Returns

Our commitment to getting your scents to you safely. Last Updated: December 17, 2025

Shipping Policy

Processing Time

We prepare your order with care within 1-2 business days.

During busy seasons, there might be a slight delay. We appreciate your patience as we hand-pack your items.

Rates & Estimates

While we strive for speed, carrier delays are sometimes out of our control.

Tracking

After placing your order, you will receive a unique Order ID for reference. If you have an account, you can easily view and track all your orders anytime from your Order History. If you placed your order as a guest, simply use the

  • option and enter your Order ID & phone number to check the status of your purchase.

    Return Policy

    Your satisfaction is our priority.

    Eligibility

    Returns are accepted within 30 days of receipt.

    To be eligible, the item must be unused and in its original packaging.

    Starting a Return

    Contact our support team via the Contact Page with your order number to begin.

    Refunds

    Once inspected, we will notify you of the approval or rejection of your refund.

    Approved refunds are processed to your original payment method within a few days.

    Damaged Items

    Arrived damaged? Please email us a photo immediately so we can make it right.